Refund

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  newsongmt · Member · Dec 4, 2018 at 5:08 pm

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  I would like to speak with someone about getting a refund for my account.

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Dec 5, 2018 at 12:38 am

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  Hi @newsongmt, we can check into this for you. Can you confirm this is for this account, and when you cancelled your upgrade?

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  newsongmt · Member · Dec 5, 2018 at 2:42 am

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  This is the correct account @newsongmt. I activated the account last night and would like to deactivate it and receive a refund

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  kokkieh · Staff · Dec 5, 2018 at 6:19 am

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  Hi there,

  It looks like there was a problem with your purchase. Our billing team is looking into it, and we’ll process your refund as soon as we’re able to. I’ll let you know when I hear back from them.

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  kokkieh · Staff · Dec 5, 2018 at 8:45 am

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  Okay, we’ve refunded your payment. You should receive the full refund in about 10 business days, depending on your bank’s processing times.