refund

  • Unknown's avatar
    johnvaletutto · Member ·

    I subscribed for a personal account and WordPress charged me $50. I realized within 48 hours that the service wasn’t for me and tried to cancel. I thought I would be issued a refund. Not only was I not issued a refund, but WordPress took another $15 out of my account for some reason. Can you please help me resolve this issue?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    themagicrobot · Member ·

    As this is a billing issue I have added a modlook tag to ask if a member of staff could check your account.

  • staff-zinnia · Staff ·

    Hi –

    I can take a look. Are you able to let me know which site is connected to that plan? There aren’t any sites or charges associated with the account you’re using now.

  • Unknown's avatar
    johnvaletutto · Member ·

    When I log in and go to “my sites” nothing is showing up. So I’m assuming the site was deleted. I’m just wondering why I never received an email telling me my refund was on the way? I’m also wondering why after I cancelled, WordPress took another $15 from my account?

  • supernovia · Staff ·

    @johnvaletutto the charges must be under another account. We’ll reach out via email to get more information, so we can find these charges. Talk to you soon.

  • The topic ‘refund’ is closed to new replies.