Refund

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  tommaso360 · Member · Dec 28, 2018 at 8:43 am

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  Good Morning, I received an email this morning in reference to an automatic payment (of which I for my mistake) I was not aware of wordpress.com of € 96.00. I have not been warned before payment and unfortunately I no longer use that service so I would like to have this money repaid. How can I proceed?

  Thank you, best regards

  Tommaso Turbati

  The blog I need help with is: (visible only to logged in users)

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  sachintawade · Member · Dec 28, 2018 at 9:05 am

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  Hi there,

  You must have Automatic renewal enabled. I am tagging this thread for staff assistance. Please mention exact domain name if it is different than one mentioned above.

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  tommaso360 · Member · Dec 28, 2018 at 9:41 am

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  The domain is the one mentioned above. Thank you very much.

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  gemmacevans · Member · Dec 28, 2018 at 10:17 am

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  Hi Tommaso,

  I’ve checked your account and 360outdoor.wordpress.com is using the Free plan — no upgrades have been purchased through this account. Please try entering the payment details into the “Why was I charged?” form here:

  Why was I charged?

  If you don’t recognise the charge, please don’t post any transaction IDs on these forums as they are a public place. You can use the Contact Support » link (on the right) to contact our payments team directly and they will be happy to look into this further.

  Thanks!

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  gemmacevans · Member · Dec 28, 2018 at 10:18 am

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  @sachintawade — appreciate you tagging this thread for staff :)

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  justjennifer · Member · Dec 29, 2018 at 7:40 am

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  This seems to be the same issue/site as https://en.forums.wordpress.com/topic/refound-16/

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  supernovia · Staff · Dec 29, 2018 at 8:04 pm

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  Good catch, @justjennifer. Looks like it was resolved in the other thread, so we’ll mark both as such. Cheers!