Refund

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  propersigns9404 · Member · Jan 14, 2019 at 2:49 am

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  Purchased premium plan on January 12, 2019, cancelled it 15 minutes later, and want to request a refund, but there is no option to do so under ‘Manage Purchases’. Can’t find any contact info anywhere to get in touch with someone at WordPress. Please help!

  The blog I need help with is: (visible only to logged in users)

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  ninadpatil01 · Member · Jan 14, 2019 at 4:03 am

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  Hi there,

  Refer the below detailed article which will help you with “How do I request a refund?” :

  Refund a Purchase

  Also please make sure you have logged in same account from which you made the premium purchase.

  If you still face the issue, please let us know.

  Thanks.

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  kokkieh · Staff · Jan 14, 2019 at 11:14 am

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  Hi there,

  I have processed your refund. You should receive it in about 10 business days, depending on your bank’s processing times.

  
  @ninadpatil01, please tag all threads concerning refunds for staff, as we ask in our volunteer guidelines, so we can make sure the refund was correctly processed.

  WordPress.com Volunteers

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  ninadpatil01 · Member · Jan 16, 2019 at 4:48 am

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  @kokkieh, I will keep these notes in mind moving forward.

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  kokkieh · Staff · Jan 16, 2019 at 6:32 am

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  Thanks :)