Refund

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  jazzbowman · Member · Jan 16, 2019 at 8:35 am

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  Hello, I was supposed to receive a refund and it has exceeeded the 10 business days and I do not have it

  The blog I need help with is: (visible only to logged in users)

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  ninadpatil01 · Member · Jan 16, 2019 at 8:43 am

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  Hi there,

  I am tagging this thread with MODLOOK so staff can help you with this issue.

  Please keep patience while someone from support staff gets back to you.

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Thanks!

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  kokkieh · Staff · Jan 16, 2019 at 8:58 am

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  Hi there,

  How long the refund takes to appear in your account depends on processing times at your bank or credit card company. We do not have any control over that.

  Please follow up with your financial institution directly about this. You can use the transaction number in the refund receipt as a reference with them:

  https://wordpress.com/me/purchases/billing/

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  jazzbowman · Member · Jan 21, 2019 at 11:23 am

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  Please can someone confirm that you have processed my refund

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  gemmacevans · Member · Jan 21, 2019 at 2:28 pm

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  Hi jazzbowman,

  Your refund was processed on 31st December 2018 and there is confirmation of this on the refund receipt @kokkieh mentioned:

  https://wordpress.com/me/purchases/billing/

  In some cases where upgrades are purchased and refunded on the same day (which appears to be the case here), banks sometimes remove the original payment from your statement rather than showing two separate debit and credit amounts. I would also recommend asking them whether they have done so.