Refund

  • Unknown's avatar
    horsfic · Member ·

    Hello, I have just been charged a renewal fee which I would like to be reimbursed for. I was not advised or given any notice that this renewal – in fact the only email I received advised me that if I did not renew that I would lost my domain (which I was happy with).

    Please can you come back to me straight away to confirm that you are able to refund me the amount taken from me as I do not wish to renew this.

    Thank you

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I don’t see any recent charges made to the account you’re contacting us from. The only purchase is one back from 2015.

    Please use the following tool to check if that charge was from us:

    Why was I charged?

  • supernovia · Staff ·

    @horsfic noting too, if you already know what domain this is about, you can just log into the correct account and get in touch via http://wordpress.com/help/contact

    If you aren’t sure what the correct account is, let us know the domain and we’ll look it up for you.

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