Refund

  • Unknown's avatar
    judyneyer824d97244d · Member ·

    I got a automatic renewal charge of $117 and I contacted you within 48 hours and you said the email I sent you in regard to this was not on my account. But it is on my account. Please call me [redacted]

  • Unknown's avatar
    gemmacevans · Member ·

    Hi judyneyer824d97244d,

    I see one of our Happiness Engineers replied to your email on Sunday. Please reply there and confirm whether you are able to login in to the other account (using the email address your purchase receipt was sent to), so we can look at the best way forward — this will help to keep your support in one place. If the email hasn’t come through to your inbox, please check your spam folder in case has gone there.

    We’ve removed the phone number you shared. We don’t provide phone support and it’s best not to share personal information in a public place :)

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