Refund

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  ethicsoverego895860055 · Member · Apr 8, 2019 at 10:33 am

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  I was notified that I was being charged for an auto renewal and my credit card was charged. I need to have this charge removed immediately. I’ve never even used this account and can not afford to pay for this service. Please issue a refund immediately. I’m not even seeing any account history when I search for the invoice to request a refund. Thank you very much in advance for your assistance.

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  arvindsinghu · Member · Apr 8, 2019 at 11:38 am

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  Hi @ethicsoverego895860055,

  Log in to your WordPress.com account and go to https://wordpress.com/me/purchases to cancel what you no longer want.

  You can also find refund policy here:

  Refund a Purchase

  However, now you can also directly get in connect with WordPress.com billing team by filling this form at wpchrg.wordpress.com .

  I am adding a modlook tag for staff intervention.
  They are the one who can provide you with an exact solution.

  Thanks !!!

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  staff-zinnia · Staff · Apr 8, 2019 at 2:07 pm

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  Hi –

  Please let us know which site URL is mentioned in the email receipt notification. We sent those automatically at the time of the charge. That is also the email address you’ll need to use for accessing the correct account where the charge originated from.

  Alternatively, you can follow the instructions previously shared.

  However, now you can also directly get in connect with WordPress.com billing team by filling this form at wpchrg.wordpress.com .

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  staff-zinnia · Staff · Apr 8, 2019 at 2:08 pm

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  arvindsinghu –

  Thanks for helping out :) In this scenario, when there’s not a site mentioned, please go ahead and ask the user which site they were billed for. This helps us be more efficient in providing a refund and/or help.