Refund

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  joaoaugusto2275 · Member · Apr 11, 2019 at 10:13 am

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  My refund has not been done yet.
  Could you tell me when would it be? It is lore than 10 days already.

  The blog I need help with is: (visible only to logged in users)

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  arvindsinghu · Member · Apr 11, 2019 at 10:33 am

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  Hi @username,

  Refunds usually take 5-10 working days to appear on your statement but if you have non-US banks then sometimes require a little longer for processing.

  However, now you can also directly get in connect with WordPress.com billing team by filling this form at wpchrg.wordpress.com .

  I am adding a modlook tag for staff intervention.
  They are the one who can provide you with an exact solution.

  Thanks !!!

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  kruttikapatil · Member · Apr 11, 2019 at 10:33 am

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  Hi there,

  I have added MODLOOK to this thread so staff can help you with this issue.

  Please keep patience while someone from support staff gets back to you.

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Thanks!

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  gemmacevans · Member · Apr 11, 2019 at 11:58 am

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  Hi joaoaugusto2275,

  I’ve checked your account and it shows a refund was successfully sent on the 28th March 2019. There is confirmation of this in your Billing History:

  https://wordpress.com/me/purchases/billing

  There’s no need to contact the billing team directly (in addition to this thread) as they will confirm the same information I’m sharing here :)

  Contacting your bank is the next step and they should be able to confirm when you can expect the money to arrive. As @arvindsinghu mentioned, international refunds (to banks outside the US) can take longer than 5-10 business days. This is because processing times vary between banks.

  In some cases where upgrades are cancelled and refunded on the same day, banks remove the original payment from your statement rather than showing two separate debit and credit amounts. I would also recommend asking them whether they have done so.

  I’ll be here if you have any questions.

  
  @arvindsinghu and @kruttikapatil — thanks for your help.