Refund

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  smanbode1976 · Member · May 9, 2019 at 10:40 am

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  I am requesting a Refund that was charged to my account as of yesterday. I am requesting $118 and please cancel any service I have with you. Thank you

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  arvindsinghu · Member · May 9, 2019 at 11:44 am

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  Hi @smanbode1976,

  Log in to your WordPress.com account and go to https://wordpress.com/me/purchases to cancel what you no longer want.

  You can also find refund policy here:

  Refund a Purchase

  However, now you can also directly get in connect with WordPress.com billing team by filling this form at wpchrg.wordpress.com .

  I am adding a modlook tag for staff intervention.
  They are the one who can provide you with an exact solution.

  I also request if you can provide your Website URL.

  Thanks !!!

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  kokkieh · Staff · May 9, 2019 at 1:11 pm

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  Hi there,

  The account you’re using to post here is less than 24 hours old and you have never purchased anything from us.

  If you’ve been charged for renewal of an upgrade on a WordPress.com site, that site belongs to a different account. Please log in as the correct account and open a new support request at https://wordpress.com/help/contact for help getting a refund for that renewal.

  If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.