Refund

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  branchgroupleaders · Member · Oct 31, 2019 at 12:44 am

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  Hello I cancelled the subscription when will I receive refund?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Oct 31, 2019 at 12:48 am

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  Hi there,

  I checked your account and this upgrade that was renewed is 35 days outside of the refund window – it was renewed 65 days ago. According to our refund policy, we can only issue a refund within 30 days of purchase or renewal:

  Manage Your Purchases

  I can reactivate the upgrades for you if you would like. Let me know if you have any questions.

  Thanks,

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  branchgroupleaders · Member · Nov 1, 2019 at 12:33 pm

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  Ok… Not to thrilled about that. Many factors of why I didn’t Know you guys having a policy for refund the busy schedule of life. The refund “Policy” is not so obvious to the customer, The way to initiate the domain cancellation is not the easiest to figure out. That is so absurd. Almost $200.00 down the drain. There’s no other way?

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  staff-mckluskey · Staff · Nov 1, 2019 at 12:57 pm

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  As staff-doublebassd mentioned, no refund can be issued past the 30 days after the purchase.

  You can read more about that here:

  Manage Your Purchases

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  branchgroupleaders · Member · Nov 2, 2019 at 10:38 am

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  I guess reactivate them..

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  kokkieh · Staff · Nov 2, 2019 at 12:01 pm

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  Hi there,

  I’ve sent an email to the address associated with your account. Please let me know if you don’t receive it, else please reply there if you have any further questions.

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  branchgroupleaders · Member · Nov 2, 2019 at 12:06 pm

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  I’ve received the email.

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  kokkieh · Staff · Nov 2, 2019 at 12:14 pm

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  Thanks. We can continue there with any questions you might have.