refund

  • Unknown's avatar
    aubreyphillips · Member ·

    I have not used this account in more than 2 years. How do I cancel it and get my refund for billing on Dec 14, 2019

  • staff-ozmodiar · Staff ·

    The issue is that the WordPress.com user account that you are posting from is not the owner of any upgrades.

    Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to cancel/refund the upgrade.

    If you cannot find or remember your login for that second WordPress account, you might try our “why was I charged?” tool here:

    Why was I charged?

    It can help track upgrades down in situations like this.

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