refund

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  coachmckomes130118 · Member · Dec 16, 2019 at 7:04 pm

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  I was charged even though I cancelled the account.

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  supernovia · Staff · Dec 16, 2019 at 8:24 pm

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  Hi @coachmckomes130118, this account is still open and has a disputed charge associated with it. We can refund the charge, but not while it’s in the middle of a fraud investigation. Could you contact your bank and ask them to close the chargeback? We can refund from there. Let us know when that’s done.