Refund

• 

  tarrahroane · Member · Apr 17, 2020 at 5:25 pm

  • Copy link
  • Add topic to favorites

  Am I able to obtain a refund for this? I did not end up using as planned.

• 

  staff-doublebassd · Staff · Apr 17, 2020 at 5:58 pm

  • Copy link

  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

• 

  troane2020 · Member · Apr 17, 2020 at 6:53 pm

  • Copy link

  Hi there. This should be the correct account.

• 

  staff-doublebassd · Staff · Apr 17, 2020 at 7:18 pm

  • Copy link

  Hey there,

  I have canceled your subscriptions and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,