Refund

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  mamab1805 · Member · May 1, 2020 at 12:49 pm

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  I have since cancelled my subscription within the specified time. Almost a month has passed I still haven’t received the refund. Can someone tell me what could be the reason?

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  jagjeetparmar · Member · May 1, 2020 at 7:29 pm

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  Hello,

  Staff can help you with the refund status.

  I am tagging this thread with modlook for the attention of the support team.

  Please be patient while someone from the support staff gets back to you on this.

  Hope this helps!

  Cheers!

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  staff-blorbo · Staff · May 1, 2020 at 7:55 pm

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  The refund was sent the same day as the purchase, so it may have been processed as a reversal. That means your credit card provider should have simply removed the original charge, rather than apply it as a credit.