Refund

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  dressedbycallie · Member · May 13, 2020 at 11:09 am

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  Hi! I had two domains registered – atapestryofme.com and callierhys.com I think. I honestly didn’t know they would auto renew until I woke up this morning and saw I had been charged. You can check my account activity – I haven’t used my blog in months. I actually deleted most of, if not all of, my posts. Times are tough for me right now money-wise. I cancelled my auto renewal. Will I be refunded the full $66? Thanks in advance!

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  adarshhalan · Member · May 13, 2020 at 3:08 pm

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  Hi there!

  We do offer email and chat support for users with paid plans. The forums are a place to get support on a free plan.

  remember that with your plan you can access support directly via https://wordpress.com/help/contact. That way you can get help faster.

  We also have an up-to-date documents on our official support pages: https://wordpress.com/support/manage-purchases/#refund-policy

  In case you decide that the upgrade plan you purchased doesn’t meet your needs, you have 30 days from the date of purchase to request a refund on everything but custom domain registration, which needs to be cancelled within 96 hours of registration to be eligible. Here’s more about that:
  https://wordpress.com/support/manage-purchases/

  Let us know if you have any other question about this..

  hope this helps

  Thanks

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  staff-zinnia · Staff · May 13, 2020 at 5:31 pm

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  Hi –

  I can see that $66 was refunded as of this morning. Those funds will take up to ten days to reach you. Write back if you need more help.