Refund

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  camillaannehome · Member · Jun 24, 2020 at 6:22 am

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  Hi there, I am writing to enquire about my refund for purchase made and cancelled on May 17, 2020 after I realised I didn’t need a premium package to manage my website. I cancelled my package and spoke to a member of your team to check that It was cancelled and they confirmed that I would be credited back the amount I was charged. I have still not received this. Kindly confirm how long this will take. Receipt ID: [redacted] Transaction ID: [redacted]

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  justjennifer · Member · Jun 24, 2020 at 6:48 am

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  Hello there, I’ve removed the sensitive information from your above post as that information should not be posted in a public forum.

  I’ve also flagged this thread for Staff assistance. Thanks for your patience while they get back to you.

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  staff-mckluskey · Staff · Jun 24, 2020 at 8:16 am

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  Hi there!

  The refund has been completed, if you don’t see it on your statement, please reach out to your bank entity and provide them with this number:

  ARN: 74492150138637705344445

  This should help them locate the refund for you.