refund

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  pebblesandstones2010 · Member · Jul 25, 2013 at 5:21 pm

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  I need a refund on my recent purchase at the end of June of $20 for 10 GB of space. No one answered my two questions posted last week and this week. My issue has not been resolved, and I would like my $20 back. Please advise.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 25, 2013 at 5:24 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  Provided you are logged in under the same username account that purchased the upgrade, you can request a refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds

  Note: It takes from 1 – 2 weeks for the refund to be received.

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  pebblesandstones2010 · Member · Jul 26, 2013 at 1:33 am

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  The reason I am requesting this refund is because of the following previous email I sent out…

  “I just purchased a 10GB space upgrade at the end of last month for $20. I have done this around the month of June for the past 2 years.

  I was posting last night, and my photos are not being downloaded because it says I am out of space. I am confused because I just renewed by purchasing this upgrade for $20. Please advise.”

  Maybe you can help me out with this??? I won’t ask for a refund if this issue can be resolved. It says my current status is “active,” so I know it went through.

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  kardotim · Member · Jul 26, 2013 at 3:10 pm

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  Every WordPress.com blog gets 3 GB free space. You purchased an additional 10GB space upgrade which makes a total of 13GB. It seems that you’ve used 13GB, see the notification at https://pebblesandstonesaz.wordpress.com/wp-admin/upload.php . You can either remove some of your images or get more space.

  Please let us know if you need any further assistance!