Refund

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  alexz243 · Member · Sep 11, 2020 at 3:20 pm

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  Hello, I’m writing because I cancelled my subscription and was sent an email saying I would be refunded 96.00 to my original form of payment within 7-10 days of my cancellation. It has now been 10 days and I still have not received my refund.

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  ryrhino00 · Member · Sep 11, 2020 at 7:20 pm

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  Hi,

  Please wait for a Staff member to help you. They are the ones who can help with refunds.

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  ryrhino00 · Member · Sep 11, 2020 at 7:21 pm

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  Hi,

  A Staff member needs to help with refund questions.

  Please wait for them to reply.

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  ryrhino00 · Member · Sep 11, 2020 at 7:22 pm

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  My first post did not show so now double posts.

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  staff-doublebassd · Staff · Sep 11, 2020 at 8:53 pm

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  Hi there,

  I see that we processed the refund back to you on 9/1 – we released the funds back to your bank and they are no longer with us. It can take up to 10 business days. If you do not see it in the next several days, I would contact your bank about this. Sometimes, they are able to see pending transactions that you do not see on your end. Also, depending on your bank and the country in which you reside, the refund could take longer. Please reach out to them and let us know what you find out.

  Thanks,