Refund

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  clarendoneyre · Member · Oct 15, 2020 at 3:20 am

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  Hi guys,

  I tried to contact your chat support with not much luck.

  I’ve just received a bill for this account. However I was under the impression that it was canceled. As you can see it has been inactive for quite some time.

  I was just wondering if we could please be refunded this latest payment and go ahead and cancel this account?

  Thanks,

• 

  kokkieh · Staff · Oct 15, 2020 at 6:44 am

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  Hi there,

  For what payment, on what site, would you like a refund?

  The account you’re using to post here doesn’t currently own any upgrades with us. You bought a Business Plan from us in June 2019, but that plan expired and was removed from your account on 22 June 2020. We don’t even have a current credit card on file for you any more.

  You can view the purchase history for this account here:

  https://wordpress.com/me/purchases/billing/

  If you’re not sure what site or account the charge is for, please search for the charge at https://wpchrg.wordpress.com/ – enter the transaction details on that form, and it will tell you if that charge exists on our end and what site it’s for.

  You can also use the Contact Support link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.