Refund

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  maximsubhiksha · Member · Oct 16, 2020 at 8:03 am

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  Hi. I had purchased the premium plan including domain registration and then downgraded it to personal and immediately cancelled the whole of it and am now using the free plan. I had cancelled subscription after answering a few questions. I did all this within 96 hours. I however, still haven received the refund yet. It’s been 10 days now.

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  staff-mckluskey · Staff · Oct 16, 2020 at 11:29 am

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  Hi there,

  Your refund was likely processed as a reversal.

  This means the refund was issued before the original charge settled with the bank, so the original charge should have simply disappeared from your bank statement without a refund being issued.
  Please check your statement to see if the original issue is still there and in case of doubts, reach out to your bank for more details.