Refund

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  wbostian · Member · Jul 29, 2013 at 10:41 pm

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  I need to speak with someone from WordPress about requesting a refund for a purchased theme that, after attempting to use, found that it would not function in the needed way.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 29, 2013 at 10:46 pm

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  You do not need to speak to Staff to claim a refund. Provided you are logged in under the same username account that purchased the upgrades, you can request a refund from your dashboard.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds
  If applicable also see http://en.support.wordpress.com/bundles/#canceling-a-bundle

  Note: It takes from 1 – 2 weeks for the refund to be received.

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  wbostian · Member · Jul 29, 2013 at 10:54 pm

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  Noted, thank you for the reply! The issue at hand is that the changing nature of where I am implementing that theme has caused the amount of time that I have been working to implement it to exceed 30 days. Only recently did I discover that it would be hosted outside of WordPress and that it would not function there.

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  timethief · Member · Jul 29, 2013 at 10:56 pm

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  If a Premium theme doesn’t work out we offer a full refund up to 30 days from your purchase. To cancel your purchase and obtain a refund, please use the Cancel button on the Store -> My Upgrades page. … http://en.support.wordpress.com/themes/premium-themes/

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  timethief · Member · Jul 29, 2013 at 10:57 pm

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  Only recently did I discover that it would be hosted outside of WordPress and that it would not function there.

  Note: Premium Themes that are licensed for WordPress.com use only cannot be transferred to self-hosted WordPress.org sites. http://en.support.wordpress.com/themes/premium-themes/

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  wbostian · Member · Jul 29, 2013 at 10:58 pm

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  I understand that and appreciate the reply. That is why I wanted to try to contact someone from WordPress to see what might be possible outside of the 30 day window.

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  totals4you · Member · Jul 29, 2013 at 11:00 pm

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  I purchased a theme and requested a refund an hour later. They decided not to refund me and ignore it and now I cant contact them to get a refund. What a scam WordPress is.

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  timethief · Member · Jul 29, 2013 at 11:09 pm

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  @totals4you
  Scam? Get real lest we leap to the conclusion that you are either
  (1) a simpleton who does not comprehend that WordPress.com does not have to provide a refunds policy at all but graciously does
  (2) or that you are a griever troll who posted here just to agitate.

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  timethief · Member · Jul 29, 2013 at 11:12 pm

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  @wbostian
  Staff will be contacting you directly by email.

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  kardotim · Member · Jul 30, 2013 at 7:31 am

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  @totals4you and @wbostian As mentioned before, We only offer a full refund up to 30 days from your purchase.

  If you need help on the premium theme’s features or you have other questions, please contact the developer directly for help: http://premium-themes.forums.wordpress.com/ (see left hand sidebar for the theme’s sub-forums)

  For future reference, there will be a link for the specific Premium Theme support forum under Appearance -> Themes in your blog’s Dashboard, but the theme needs to be active and you need to be signed in as the user who purchased it in order to see it.