Refund

• 

  dougdmotscom · Member · Dec 13, 2020 at 11:03 pm

  • Copy link
  • Add topic to favorites

  I was charged $73 on 12/11/2020 at 3.36 a.m. I previously cancelled my hosting arrangement with WordPress and should not have been charged. How do I contact WordPress to get a refund. They make it hard to contact.

• 

  staff-totoro · Staff · Dec 14, 2020 at 2:59 am

  • Copy link

  Hi there,

  I do not see any upgrades under your @dougdmotscom WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you send a direct message to our billing support team, and from there they will reach out to you directly via email.

  You an also contact billing support directly here.