Refund

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  collarofhearts · Member · Dec 21, 2020 at 5:06 pm

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  I didn’t want to renew my account. I want a refund

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  supernovia · Staff · Dec 21, 2020 at 6:31 pm

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  Hey there, we’re happy to refund, but right now the payment is disputed, and we can’t process a refund mid investigation.

  If you’ll cancel the dispute then update us here, we can take care of that for you.

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  collarofhearts · Member · Dec 21, 2020 at 7:32 pm

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  PayPal resolved the case. So I’d like my refund please

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  collarofhearts · Member · Dec 21, 2020 at 7:35 pm

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  The case is now closed

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  supernovia · Staff · Dec 22, 2020 at 2:16 am

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  Thank you! The status on this end still says it’s under review (so still in dispute) but it might take time for PayPal’s status change to show up.

  Do you want to double check on that end to ensure showing up as closed on that end, then update us here?

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  supernovia · Staff · Dec 22, 2020 at 2:18 am

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  And to be clear, I’d refund it now but cannot while the status is still disputed. It may be just taking time for their updates to come through. Once the dispute is closed on both ends we should be able to refund.

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  collarofhearts · Member · Dec 23, 2020 at 7:06 pm

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  What’s the status of my dispute ?

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  staff-blorbo · Staff · Dec 23, 2020 at 7:50 pm

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  We still have not received a resolution from your payment provider. This can take several days, and we cannot proceed until we receive the resolution from them.

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  collarofhearts · Member · Dec 28, 2020 at 2:04 am

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  I’d like to know the status of my case

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  fstat · Staff · Dec 28, 2020 at 9:26 am

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  Hi there,

  The dispute has been resolved in our favor and you can now go to your Purchases page (https://wordpress.com/me/purchases), cancel both your plan and your domain and receive a refund.