refund

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  myfairlahey · Member · Mar 4, 2021 at 1:19 pm

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  Wordpress took money out of my account that I haven’t authorized. How do I get it back? Not surprisingly I can’t reach their ‘happiness engineers’

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  writesrealgood · Member · Mar 4, 2021 at 1:46 pm

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  If you’ve been charged recently enough, you can manage that refund yourself from your purchases page:
  https://wordpress.com/me/purchases

  More on their refund policy here:
  https://wordpress.com/support/manage-purchases/#refund-policy

  If you’re beyond the refund window stated there, you’ll want to tag this post with modlook and also reply with the site that you were charged for to help the Happiness Engineers to process your query faster.

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  staff-mckluskey · Staff · Mar 5, 2021 at 9:13 am

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  @myfairlahey, there are no charges on the account you’re using to post here. What site was the charge for?

  If you’re not sure what site the charge is for, please search for it at https://wpchrg.wordpress.com/.

  You’ll be able to use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction, we’ll need to get some additional information from you, which we cannot discuss here in the public forums.