refund

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  indecisivebutterfly3728 · Member · Apr 2, 2021 at 5:25 pm

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  Hi I cancelled my account three times now and contacted customer service. I received an email saying that I would receive my refund. However I never receive the refund for the cancelled subscription. I cancelled in December, January and tried again last month. Please refund my account as soon as possible.

  Best,
  Cassandre

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  staff-blorbo · Staff · Apr 2, 2021 at 6:14 pm

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  The plan which was renewed on January 10 was not canceled until March 14, well outside of our our refund period: https://wordpress.com/support/manage-purchases/#refund-policy

  If you’d like, we can restore these products to your account, but we will not be able to send a refund for them.