Refund

• 

  markturnockyt · Member · Apr 23, 2021 at 4:17 pm

  • Copy link
  • Add topic to favorites

  Hi my business is no longer and i do not use woocommerce any more but i have been charged for next year automatically but no longer have login account detals and no longer have the email address i used. How can i cancel my subscription and get my refund from the last payment a couple of days ago?

• 

  luanluta · Member · Apr 23, 2021 at 4:29 pm

  • Copy link

  Hello there,

  Ouch, that’s quite the situation to be in. Everyone hates getting a charge they weren’t expecting.

  The good news is that most WordPress.com products can be canceled for a refund within 14 days of purchase or renewal, or 7 days for subscriptions with monthly billing. You can find out more here:
  https://wordpress.com/support/manage-purchases/#refund-policy

  However, not having access to the account that owns the site is going to be a problem. The best course of action right now is to try and get the account back so that WordPress.com can issue a refund. You can learn more about the account recovery process here:
  https://wordpress.com/support/account-recovery/

  I will also flag this post so that a staff member sees it and can add some more insight on the issue.

  Hope this helps and good luck!

• 

  staff-blorbo · Staff · Apr 23, 2021 at 5:58 pm

  • Copy link

  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport (at) wordpress (dot) com