Refund

• 

  camdenagency · Member · May 17, 2021 at 3:23 pm

  • Copy link
  • Add topic to favorites

  There is no place on my account to cancel subscription and get a refund.

• 

  staartmees · Member · May 17, 2021 at 3:50 pm

  • Copy link

  Purchases made by the account you are logged in to are at https://wordpress.com/me/purchases.

• 

  camdenagency · Member · May 17, 2021 at 4:02 pm

  • Copy link

  Yes I see that. However, it only shows my receipt of payment. For some reason I have no way of controlling the subscription to cancel or even attempt a refund.

• 

  staff-doublebassd · Staff · May 17, 2021 at 4:29 pm

  • Copy link

  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from – there is no history of purchases under this account. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!