Refund.

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  njogumutuotanm · Member · Oct 29, 2021 at 7:29 am

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  The refund was successful but it doesn’t reflect in the bank account. The payment method was a card and it was cancelled before the refund was made. The bank claims the money is with the Visa guys and not in the bank account. How do I go about it? Is there a formality to be followed to get the money deposited into my bank account?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  kokkieh · Staff · Oct 29, 2021 at 7:47 am

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  Hi there,

  We processed your refund on 6 August. You can see the receipt with a transaction ID from our payment processor here:

  https://wordpress.com/me/purchases/billing/

  Please follow up with your bank and provide them with that transaction ID so they can check for the refund on their system. If they need a ARN number, let us know and we can send you that via email.

  But we don’t have any control over those funds any more. Your bank should be able to allocate any refund to the correct account, even if the card had been cancelled, so this is definitely a problem with your bank’s processing of the refund on their end.