Refund

  • Unknown's avatar
    aijazakena · Member ·

    Can I receive my refund please

    The site I need help with is bunnyapprovedcouk.wpcomstaging.com. It is not hosted by WordPress.com, but it is connected with Jetpack.

  • kokkieh · Staff ·

    Hi there,

    We offer a full refund on all upgrades if you contact us within 30 days, but in this case it appears that you also disputed the charge with your bank. When you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:

    Chargebacks & Disputes

    If you are willing to cancel the dispute with your bank we might still be able to refund you ourselves. Otherwise you will need to wait for our payment processor to complete their investigation before you’ll receive a refund, which could take eight to twelve weeks.

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