refund

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  cajohnwang · Member · Jul 18, 2021 at 1:47 am

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  refund on autocharge. I cannot find any information using the Q&A pages provided. I did not intend to renew my plan

  Site: https://jiangwangme.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  supernovia · Staff · Jul 18, 2021 at 4:19 am

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  Hi! I can see you’ve disputed the charge rather than requesting a refund. When the charge is disputed, it takes a while for your bank to investigate the situation.

  If you’ll close the dispute and notify us here, we can process the refund normally.

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  cajohnwang · Member · Jul 18, 2021 at 6:26 am

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  Hi, bank suggested I talk with the merchant. They had closed my case and refused to refund already. Please help.

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  aisajib · Member · Jul 18, 2021 at 2:10 pm

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  Hi there!

  We’re still seeing that the dispute is not closed. It’s possible it’s taking some time to update the status. I’ve let our billing team know about this so that they can look into it. We’ll update you here on any progress on this matter.

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  staff-blorbo · Staff · Jul 19, 2021 at 7:37 pm

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  You will be refunded once PayPal has completed the dispute resolution process, which typically takes about 2-3 months.