Refund

  • Unknown's avatar
    penguinsugarjanus66978 · Member ·

    The site automatically renewed without my consent. I only noticed it by checking my credit card statement. I believe the company made it a default to have the automatic renewal without even a notice to the customer before it charged my credit card. I never received any email / contact that renewal and charge would occur. It was also very difficult to look up refund information or contact info- I have cancelled/ removed the services but the site did not give me the option for refund. Please issue a refund in full amount charged for the wordpress service and domain.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out. A refund is no longer possible as the renewal is outside of the refund window.

    If you wish, I can restore subscriptions so that you can make use of the purchases for the rest of the term.

    Please let me know how you wish to proceed.

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