Refund

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  daalkabkabi · Member · Jan 8, 2023 at 3:12 am

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  Hey

  I canceled my plan on 17.12.2022 and don’t receive my money back

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Jan 8, 2023 at 4:32 am

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  Hi there, 

  Staff can help you out in this regard. 

  Thanks for your patience while staff gets back to you. I’ve added Modlook for quicker responses. 

  Thank You. :)

• 

  staff-totoro · Staff · Jan 8, 2023 at 6:16 pm

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  Hi there,

  I can see that you upgraded to the WordPress.com Personal Plan on 12-17-2022, and that you canceled the plan and issued a refund 30 minutes later. This usually means the refund was issued before the original charge was settled with the bank, so the original charge will simply disappear from the your bank statement without a line-item refund being issued.

  Essentially there was not enough time for us to collect payment (before you canceled) so we have nothing on our end to refund. Your bank should be able to confirm this for you, so please check with them. I confirm we show the transaction as canceled and refunded on our end as you can see here: https://wordpress.com/me/purchases/billing/

  Hope that helps. Please let us know if you have any more questions.