refund

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  arezobakhsharab · Member · Jan 12, 2023 at 6:47 pm

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  Hi,
  I bought WordPress.com Premium on Dec-27 2022, and I requested a refund.
  But I didn’t get my refund yet. please help me.
  Thank you.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  ssingh2005sb · Member · Jan 12, 2023 at 6:58 pm

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  Hello!
  It seems like you have already requested a refund. Please wait for the staff’s response. I’m adding a “mod look” for a quick response.
  Thank You!

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  arezobakhsharab · Member · Jan 12, 2023 at 8:41 pm

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  How can I follow that?

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  staff-totoro · Staff · Jan 13, 2023 at 1:33 am

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  Hi @arezobakhsharab

  I can see that you upgraded on 12/27, and that you canceled the plan and issued a refund shortly thereafter. This usually means the refund was issued before the original charge was settled with the bank, so the original charge will simply disappear from the your bank statement without a line-item refund being issued.

  Essentially there was not enough time for us to collect payment (before you canceled) so we have nothing on our end to refund. Your bank should be able to confirm this for you, so please check with them. I confirm we show the transaction as canceled and refunded on our end as you can see here: https://wordpress.com/me/purchases/billing/