Refund

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  brookehavner · Member · Jan 25, 2023 at 10:36 pm

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  Hi! on 1/23 I canceled my domain and requested a refund for $96. I got the email confirming the refund, and it showed on my account that it was deposited. Yesterday I checked and it shows the $96 was taken out again.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Jan 25, 2023 at 11:18 pm

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  Hey there, we’ll be happy to help you sort this out. I see a purchase for $96, a refund for $96, and a domain renewal for $19. The domain was canceled, too.

  I have a few questions:

  • Will you be using the domain with another provider? If so, we’ll want to get that restored right away.
  • Can you check the statement again and confirm whether you see three $96 transactions: a charge, a refund, and another charge? Is there any chance the second $96 transaction you saw was the refund?
  • If it was definitely another charge, is there any chance you have another account here with us? I’d recommend looking up the charge details using the secure form at wpchrg.com. If you can’t find it there, let us know and we’ll reach out by email; the form is just more secure.

  Thanks in advance for your answers. We’ll go from there.

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  brookehavner · Member · Feb 4, 2023 at 2:26 am

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  Hi, the charge of $96 is still there. It shows on my bank statement the money being refunded, and then later on the same day, it shows a charge of $96 taken out again. I do not have another account. I would like my money refunded please.

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  staff-totoro · Staff · Feb 5, 2023 at 8:39 pm

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  Hi there,

  We are not able to troubleshoot payment issues here in this public forum since it requires sharing sensitive info to confirm transactions.

  Instead I have emailed you separately with our direct contact for billing support. Please check your inbox, thanks.