Refund

• 

  teamworkconsultancyltd · Member · Feb 6, 2023 at 11:04 pm

  • Copy link
  • Add topic to favorites

  Hi,

  I’ve just bought personal hosting on the premise that I can use premium themes. I bought a theme that I can use but it is now telling me to upgrade to the business account and that is an additional £240 which I was not planning to pay as it wasn’t clear I’d not be able to use my own theme.

  Can you please advise how I get a refund?

  Thanks

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  aleone89 · Staff · Feb 7, 2023 at 9:20 am

  • Copy link

  Hello there,

  It’s possible to request a refund from the purchases page here: https://wordpress.com/me/purchases

  I’ve just bought personal hosting on the premise that I can use premium themes. 

  Before we get to that, would you be willing to point me into the direction of where you saw that, or came to that conclusion?

  If there’s any confusion we can clear up and improve the experience, we’ll be more than happy to rectify that.

  Many thanks in advance.