Refund

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  quberoot123 · Member · Feb 26, 2023 at 12:51 am

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  Wants to follow up with my refund.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · Feb 27, 2023 at 9:00 am

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  Hello there,

  I can see that a refund has been processed on this account and there’s no further action required.

  This can be seen here also: https://wordpress.com/me/purchases/billing

  Can you tell me if there’s another charge you’re referring to please?

  Many thanks.

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  quberoot123 · Member · Mar 7, 2023 at 7:52 pm

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  Hi, it’s been more than 10 business days now and I still haven’t received the refund. Please check on this, thanks.

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  supernovia · Staff · Mar 8, 2023 at 12:38 am

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  @quberoot123 , our system shows this was probably processed as a reversal. In a case like that, you may not see a refund on the account, but the original charge should be removed. Sometimes banks display that in different ways, though, so if you still see the original charge, can you get in touch with them to verify how a reversal would display on their system?

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  quberoot123 · Member · Mar 9, 2023 at 5:29 am

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  Hi,

  Thanks for the reply. I just got off the phone with the bank and they mentioned there’s no reversal that happened. Please check on this thanks.

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  aleone89 · Staff · Mar 9, 2023 at 9:41 am

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  Hey there,

  And to check, can you see the transaction has left the account on the statement of the card charged?

  If yes, the refund should also appear too just to reassure you.