Refund

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  lindseymichellee89047255d · Member · Mar 8, 2023 at 5:34 pm

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  I did not approve the annual subscription. Cancel and close that account /domain

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-doublebassd · Staff · Mar 8, 2023 at 5:56 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the purchased upgrade is not associated with the account you contacted us from. There are no active upgrades under your account. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com, and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!