Refund

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  charlotteaikenblog · Member · May 14, 2023 at 1:36 pm

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  I’ve been charged for this domain that I do not use can you refund my money please!

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  aisajib · Member · May 15, 2023 at 5:10 am

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  Hi there!

  It appears the domain is on a different WordPress.com account. You’ll need to log into the other account and follow the instructions here to cancel your purchase and get a refund. You can also reply from the other account, and we can cancel the domain for you.

  Please note that if you cancel a domain, you risk losing it permanently, and someone else may use it in the future. We advise against canceling a domain if you plan to use it again.

  If you’re having trouble logging into the correct account, please find the transaction ID on your credit card statement, and send it to us using the account recovery form here. Our account recovery team will help you log into the correct account.

  You can also email us directly at billingsupport@wordpress.com.

  Thanks!