refund

• 

  tashalace · Member · Jun 18, 2023 at 4:46 pm

  • Copy link
  • Add topic to favorites

  hello, i was charged a fee even though i cancelled my membership.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  helper-heroponriki · Member · Jun 18, 2023 at 5:04 pm

  • Copy link

  Hello there!

  I’ve reviewed your account, and I couldn’t find any recent transactions associated with the account you’re currently logged into. The last purchase I could locate was a refund for a WordPress.com Business Monthly subscription made on May 24, 2023. However, don’t worry, we’re still eager to assist you as best as we can.

  To proceed, could you please provide us with the specific details of the charge at https://wpchrg.wordpress.com/? This will enable us to identify the transaction accurately and offer the necessary assistance.

  To locate the transaction ID, you can refer to your bank statement and look for a charge labeled “WordPress” followed by a ten-digit alphanumeric code.

  For example: WordPress XXXXXXXXXX.

  If you only have a partial transaction ID, it might be necessary to contact your bank directly to obtain the complete ID required.

  If the charge on your bank statement doesn’t match the format mentioned above, it’s possible that the charge was not associated with WordPress.com.

  I hope this information clarifies the situation for you! Please feel free to reach out if you have any further questions or concerns.