Refund

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  persephonejones9 · Member · Jul 2, 2023 at 10:06 am

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  I removed all payment methods from my account. I downgraded my plan. I removed autorenew. Yet I was still charged for the domain registration. I need a refund.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jul 2, 2023 at 8:32 pm

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  Hi there,

  I do not see any upgrades under your @persephonejones9 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

  I can confirm that portraitsofnarcissus.com is registered at WordPress.com but is under a different account and not your @persephonejones9 login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are connected to the correct account we are happy to help you with managing your renewals and making any necessary refunds. Thanks!