refund

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  angelvasquezg · Member · Jul 25, 2023 at 6:54 pm

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  I’d like to know what happened to a US$96.00 refund that was issued 10 business days ago.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Jul 26, 2023 at 12:57 am

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  Hi there,

  I can see that you upgraded on 07-11-2023, then canceled and requested a refund less than 10 minutes after upgrading. Because the cancelation happened so closely after the original purchase, the refund was issued before we received the funds from your bank. In cases like this, your institution will instead reverse the initial charge, and it will simply disappear from your statement rather than issue a line-item refund.

  Essentially there was not enough time for us to collect payment before you canceled so we have nothing on our end to refund. Your bank should be able to confirm this for you, so please check with them. I confirm we show the transaction as canceled and refunded on our end as you can see here: https://wordpress.com/me/purchases/billing/

  Thanks!