refund

  • Unknown's avatar
    solomonglass · Member ·

    Can someone that’s not a bot please give me some clarity, I would very much appreciate it as automated messages do not help at all and are frankly just a pain. It has been more than 10 days and I have heard nothing I’m deeply frustrated and irritated and I want this fixed, now, some actual input would be appreciated thank you. I’ve been waiting and nothing has come away I have gotten no help just automatic replies from the silly pots which really pissed me off.

    I’m so frustrated because I was promised a refund and then I was gaslit into thinking by wordpress that it’s just gonna take 10 days for me to get my refund blah blah blah. However I’ve gotten no help, nothing is reflected in my bank account not even the information that the money could come through or that it would be processed. I expect to get a full update on the situation and I’m shocked by this absolute low and disgusting quality customer service.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    There appears to have been an issue on our end where the upgrades were canceled but not correctly refunded in our system. The previous agent that help you was not aware so apologies for any confusion this caused.

    I have issued a refund for your original purchase amount. You can see a receipt confirming this refund here:  https://wordpress.com/me/billing

    We are not able to expedite processing since that is managed by our payment processor and out of our hands directly, but you should see these funds in your account within the next 5-7 business days. If you have not seen them after that period has passed please let us know and we will be happy to investigate.

    Thanks!

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