Refund

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  dinalakayan · Member · Aug 31, 2023 at 11:26 am

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  RECEIPT ID
  [redacting]

  Has not got refunded yet.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Aug 31, 2023 at 10:59 pm

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  Hi @dinalakayan, I’ve redacted the transaction information for you as that can be considered sensitive data.

  I can see this refund was completed on our side on August 13. Can you check in with your bank or card company to see if they can help you find it on your statements? They may need to check to be sure it has routed properly.

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  dinalakayan · Member · Sep 1, 2023 at 5:59 am

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  Thanks, I have checked it and that’s why I am asking. It has not been refunded

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  aleone89 · Staff · Sep 1, 2023 at 9:31 am

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  Hey there,

  Many thanks for reaching back out!

  You may need to ask them to double check that, as a refund has definitely been processed there. I can see it’s also been issued via the billing page here: https://wordpress.com/me/purchases/billing

  If there’s a piece of information they require to help track that down, we can do our best to corroborate and help if they’re able to provide what they need.

  Many thanks in advance.

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  dinalakayan · Member · Sep 1, 2023 at 10:35 am

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  Thanks for your reply,

  who are they?
  I checked my bank account/credit card and the refund is not paid.
  I got the invoice indeed, but not the money.

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  aleone89 · Staff · Sep 1, 2023 at 2:37 pm

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  Hey there,

  Thanks for reaching back out!

  who are they?
  I checked my bank account/credit card and the refund is not paid.
  I got the invoice indeed, but not the money.

  The refund would be processed to the original payment method/card, and the details can be found here: https://wordpress.com/me/purchases/payment-methods

  I hope this helps!

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  dinalakayan · Member · Sep 5, 2023 at 9:20 am

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  Hi, I have checked again and i did not receive the refund. How can I contact wordpress directly?

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  aleone89 · Staff · Sep 7, 2023 at 10:13 am

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  Hey there!

  Thankfully you are in contact with WordPress.com Happiness Engineers. :)

  We would recommend providing the information seen here: https://wordpress.com/me/purchases/billing to the payment provider, so that they are able to track down the refund for you.

  I hope this helps!

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  dinalakayan · Member · Sep 15, 2023 at 9:59 am

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  Your billing information does not mean that this has been paid, because it is not!
  Could you please process the payment instead of sending me the same link?

  you have not refunded this!

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  dinalakayan · Member · Sep 15, 2023 at 10:00 am

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  I would also appreciated to have a human conversation with customer service instead of Robot operated replies!

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  aleone89 · Staff · Sep 15, 2023 at 10:06 am

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  Hey there,

  Thanks for reaching back out.

  Rest assured you’re communicating with a human. :)

  Please ask your payment provider to check transactions at this point in time: Sun Aug 13 2023 16:57:53 GMT+0000 – with the amount seen in the billing page here: https://wordpress.com/me/purchases/billing/

  Many thanks.

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  dinalakayan · Member · Sep 15, 2023 at 10:54 am

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  Hello again,

  Thank you. Please send the receipt of the transaction (not the billing information) so that I can have it traced and checked by the bank.

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  supernovia · Staff · Sep 15, 2023 at 8:22 pm

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  We’ve just sent the refund receipt again for you. Let us know if you need more help!