refund

• 

  ohasiligwochi · Member · Oct 13, 2023 at 8:09 am

  • Copy link
  • Add topic to favorites

  I was trying to change my free membership to the $18 membership but am still not able to add my own personal theme or plug ins. As well as change my domain to .com

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  supernovia · Staff · Oct 13, 2023 at 10:59 pm

  • Copy link

  Hi @ohasiligwochi, we require the Business Plan if you’d like to upload outside code like a theme or plugins, because extra code like plugins and outside themes can complicate the service we’re offering. Our managed hosting includes SSL hosting, direct WordPress support, spam protection, backups, maintenance, security, and other services and features that don’t come with the free software. Basically, as a service, we’ll have your back in ways that the free software itself cannot.

  We do have quite a few plugins and themes built into the existing services, though, which will work nicely with the plan you have. If you want to share what you have in mind for the site, we see if there are built in features to help you achieve your goals.

  Or, you are welcome to use your own free copy of WordPress with another host, and use community resources or hired contractors if you don’t have time to take care of security, spam filtering, backups, support, and maintenance yourself.

  And, if you do decide you want to cancel, you can do that here. So long as your purchase is within the refund period outlined here, we’ll refund you automatically when you cancel.

  Let us know if you have questions!