refund

  • Unknown's avatar
    lavtrans · Member ·

    Hello, end of the year came and im getting ready to do my taxes and going over my paperwork and I see that I still haven’t received my refund for canceling the website and it hasn’t been canceled yet. Not sure if I made a mistake or what happen. But can you please help me get my refund for everything I paid? Thank you.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-dragon · Staff ·

    Hey there,

    I do not see any canceled and refunded products on your account. To receive a refund, you need to cancel the related purchase within the refund window. The last purchase on your account was made on 2023-04-07 and is too far outside of the refund window to be eligible for a refund. You can find more information regarding our refund policy here:

    WP
    Refund a Purchase
    in WordPress.com Support
    3 min read
    WordPress.com is happy to issue refunds for purchases within our refund timeframes. You can cancel most purchases directly from Upgrades → Purchases in your WordPress.com dashboard. How to Get a Refund To refund a purchase: Click on your Profile icon at the top of your WordPress.com dashboard: On the left side, select the Purchases menu option: Select the purchase you

    Hope this helps!

  • Unknown's avatar
    lavstransportation10d443d2b5 · Member ·

    I gusse im glad i went with a differnt company. I cant belive the awful service you provide. This is just ridiculous. I reached out to you for help in creating a website and just got link to watch a video, i reached out to you to cancle this site, and with in few days you relieased my website name thing and never cancled my account. Now i cant even get a hold of a person to help me with this. At first when i paid someone to help me out with my site, he told me that wordpress is not good and go with wix. I was hassent but since i wasnt getting any help for you, i went with wix. Now i dont feel bad for going with them. Your a scam and awful customer service. Ill have to spread the word that your awful customer service. Im not that techie so needed more help and thats the reason i cancled my account. Yes my fault i didnt reach out immediately, but i though you were runing a good company with some morals and when i reach out to cancel the accound i would get my money back. Im really disappointed with you.

  • staff-doublebassd · Staff ·

    Hey @lavstransportation10d443d2b5,

    I do not see any history of purchases under your account. I would love to assist you, but in order to keep threads on topic and prevent the OP from receiving email notifications, I wanted to see if you could create a new post?:

    https://en.forums.wordpress.com/?new=1

    Feel free to add the modlook tag to the thread so staff can respond immediately. If you can log into the account that you made the purchases under, we will be able to look further into this for you.

    Thanks!

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