refund

  • Unknown's avatar
    pribinbenny · Member ·

    i have not recived my refund still now

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    We processed the refund to you on 12/29/23 – we released the funds back to your bank, and they are no longer with us. I would contact your bank about this.

    Sometimes, they can see pending transactions you do not see on your end. Also, the refund could take longer depending on your bank and the country in which you reside. Please reach out to them and let us know what you find out.

    Thanks!

  • Unknown's avatar
    pribinbenny · Member ·

    hi there I have checked with my bank and they state that the transaction ID is not valid and there is no transaction of refund and asked me to get back to you guys

  • fstat · Staff ·

    Hi there,

    We processed your refund on the very same day you made your purchase. Due to this, your credit card provider might have treated it as a reversal, which means that the original charges may have been simply removed.

    I recommend reaching out to your bank or credit card company to verify if this is the case for that charge.

    If you need any further assistance, please don’t hesitate to ask. We’re always here to help.

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