refund

  • Unknown's avatar
    814worship · Member ·

    what’s your email link

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Thank you for reaching out! I understand that you’re seeking a refund for a recent purchase.

    Upon reviewing your account, I noticed that your WordPress.com Explorer plan auto-renewed on January 21, 2024, and then cancelled it on March 19, 2024. I want to be transparent and let you know that our refund policy states that annual, two-year, and three-year plans are refundable within 14 days of purchase or renewal. Since your cancellation falls outside of that refund window, unfortunately, we’re unable to issue a refund in this case. You can find more information about our refund policy here: https://wordpress.com/support/refunds/#plans

    However, if you’d like, we can restore the Explorer plan and domain connections so you can continue using your site for another year.

    I hope this helps clarify the situation! Please feel free to reach out if you have any further questions or concerns.

  • The topic ‘refund’ is closed to new replies.