Refund

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  uberpool0108 · Member · Apr 16, 2024 at 3:41 am

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  I have tried upgrading my free plan to the $48 plan. However, I was met with an error when I clicked purchase and to contact support. I have hit the purchase button on that same page two times and my bank statement shows that I have two purchases of 48$. I cannot refund because there is no billing statement on this website that reflects my bank statement and I have not received an email that relates to my purchases. I expect a refund to both $48 purchases.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Apr 17, 2024 at 10:48 am

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  Hi there!

  Just a heads up that we have found some issues with this transaction. I alerted our developers, and they are investigating. I’ll get back to you here as soon as we have identified the problem and fixed it.

  Would you like us to add a WordPress.com Starter plan and refund the second $48 payment?

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  aisajib · Member · Apr 17, 2024 at 3:22 pm

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  Hi there!

  We identified the problem and issued a full refund of $96. It may take 7-10 business days for your bank/card to process the refund.

  I apologize for the issue you faced. It was a rare instance that it happened. To upgrade to the Starter plan again, please use the button below:

  Feel free to let us know if you have more questions.