Refund

  • Unknown's avatar
    mattandridh · Member ·

    Hi,

    I must have accidentally upgraded this site to ‘Starter’ last week, and I realized it today and cancelled it, and after cancellation I can’t seem to find an option to refund.

    This was an annual subscription that was started on April 30, so my understanding is I should have 14 days to refund, which means I should still be eligible.

    I did not use any ‘Starter’ features for this site, and in fact the site is totally inactive at this point, I was simply evaluating WordPress as an option at the time and ultimately ended up going a different direction. How can I obtain a refund on this purchase?

    Thanks

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I just checked and noticed that a full refund was issued for this purchase. You can see the refund receipt at https://wordpress.com/me/billing

    Your bank may take 7-10 business days to process this on their end.

    We’re sorry to see you go. May I ask for your feedback about why you decided to cancel your WordPress.com site?

    Thanks!

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